BJ BJI FAQ — Everything Pakistani Players Ask

No. BJ BJI allows one account per person. Duplicate accounts are against the terms and will be suspended when detected. If a duplicate account is found, BJ BJI may withhold any balances held across both accounts. If you've accidentally created two accounts, contact support immediately to resolve it before any action is taken.

BJ BJI's KYC process requires a clear photo of your CNIC (both sides) and a selfie holding your CNIC. You don't need to complete this upfront — it's triggered when you request your first withdrawal above the standard threshold. Most players complete KYC in under five minutes by uploading images via the account verification section.

Mobile number changes require identity verification. Email support@bjbji.im from your registered email with your username and the last four digits of your CNIC. The support team will verify your identity and update your number. This process usually takes less than 24 hours. Do not attempt to register a new account if your number has changed — use this process instead.

Click "Forgot Password" on the Login page. Enter your registered mobile number or email address and BJ BJI will send a password reset link. Click the link within 15 minutes (it expires after that). If you don't receive the message, check spam or try the other identifier. Still stuck? Email support@bjbji.im.

To permanently close your account, email support@bjbji.im with the subject line "Account Closure Request". Your existing real-money balance will be paid out to your registered withdrawal method before closure. Note that account closure is different from self-exclusion — if the reason is problem gambling, BJ BJI recommends self-exclusion (see the Responsible Gaming section) rather than closure, as it offers more protection.

The minimum age to register and play on BJ BJI is 18 years. This is confirmed during registration (date of birth field) and verified via CNIC when you first request a withdrawal. Any account found to belong to someone under 18 is immediately closed and any balance is forfeited. BJ BJI takes underage gambling seriously — please see the Responsible Gaming page for more.

BJ BJI accepts Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), and Visa/Mastercard debit and credit cards. All transactions are in Pakistani Rupees (PKR) — there is no currency conversion. The available methods may vary slightly depending on your province or deposit amount, and the cashier page will show you what's currently active on your account.

The minimum deposit on BJ BJI is Rs 500. This applies to all payment methods — Easypaisa, JazzCash, and others. There is no minimum for how many times you can deposit in a day, but if you have a voluntary deposit limit set on your account, that cap will take effect.

Easypaisa, JazzCash, NayaPay, and SadaPay deposits are credited to your BJ BJI account almost instantly — usually within 30 seconds. Bank transfer (IBFT) deposits typically arrive within 15–30 minutes during banking hours, though some may take up to 2 hours. If your deposit shows as successful on the payment app but hasn't appeared in BJ BJI after 30 minutes, contact support with the transaction reference number.

Log in to your BJ BJI account and go to the Cashier section. Select Withdraw, choose your preferred method (Easypaisa, JazzCash, etc.), enter the amount, and confirm. The minimum withdrawal is Rs 500. BJ BJI processes same-day withdrawals — Easypaisa and JazzCash withdrawals typically arrive within 10–15 minutes after BJ BJI approves the request. IBFT withdrawals may take up to 3 business hours.

Withdrawals are temporarily placed on hold for a few common reasons: your KYC documents haven't been verified yet, the withdrawal amount exceeds the standard threshold and requires an additional check, or there's an active bonus on your account with incomplete wagering requirements. Log in to your account to see the specific reason. If the hold isn't explained there, contact support@bjbji.im with your withdrawal reference number.

BJ BJI does not charge platform fees on standard deposits or withdrawals. Your payment provider (Easypaisa, JazzCash, your bank) may apply their own transaction fees — these are outside BJ BJI's control and vary by provider. Check your payment app's fee schedule if you're unsure. BJ BJI displays the net amount you'll receive before you confirm any withdrawal.

No. BJ BJI requires that deposits and withdrawals use payment accounts registered in your own name — the same name on your BJ BJI account and CNIC. Deposits from third-party accounts will be returned and your account may be reviewed. This policy protects you and BJ BJI from fraud and money laundering. Always use your own Easypaisa or JazzCash wallet.

This happens occasionally due to a connection dropout between BJ BJI's payment gateway and your wallet provider. In most cases the deduction is reversed automatically within 2–4 hours. If it hasn't been reversed after 4 hours, contact support@bjbji.im with your Easypaisa/JazzCash transaction ID, the date and time, and the amount. BJ BJI will trace the transaction and either credit your account or confirm the reversal.

BJ BJI offers a welcome bonus for new players on their first PKR deposit. The specific bonus amount and terms are displayed on the Promotions page and are subject to change. The bonus is credited automatically after your qualifying deposit — you don't need to enter a code unless a specific promo code is advertised.

A wagering requirement is the total amount you need to bet before your bonus balance converts to real withdrawable PKR. For example, if you receive a Rs 1,000 bonus with a 10x wagering requirement, you need to place a total of Rs 10,000 in qualifying bets before you can withdraw the bonus as real money. Your BJ BJI account dashboard shows your current wagering progress. Not all game types contribute equally — slots may contribute 100%, while live casino games may contribute less.

No. Bonus balances are not withdrawable until wagering requirements are met. However, your real-money balance (separate from your bonus balance) is always withdrawable, subject to standard KYC checks. You can also choose to forfeit the bonus at any time from your account dashboard if you prefer to withdraw your real-money balance without completing the wagering.

Once you're a registered BJ BJI player, you get a personal referral code. Share it with friends — when they register using your code and make a qualifying deposit, both you and your friend receive a bonus. Full details are on the Refer a Friend page. There's no cap on the number of friends you can refer.

A few things can prevent automatic bonus crediting: your deposit may have been below the qualifying minimum, you may have previously held a BJ BJI account (welcome bonuses are for first-time players only), or there may have been a brief delay in processing. Give it up to 10 minutes. If the bonus still hasn't appeared, contact support@bjbji.im with your deposit reference and the time you made it.

Yes. BJ BJI regularly runs reload bonuses, cashback offers, seasonal promotions around events like PSL, Eid, and major cricket tournaments, as well as game-specific promotions for Aviator and live casino. All current offers are listed on the Promotions page. If you opted in to marketing during registration, BJ BJI will also notify you of relevant offers via SMS and email.

Aviator is a crash-style game where a plane takes off and a multiplier increases as it climbs. You place a bet in PKR before takeoff and must cash out before the plane "flies away". If you cash out in time, your bet is multiplied by the current multiplier. If the plane flies away before you cash out, the round is lost. The multiplier is generated using a provably fair algorithm — it's random and cannot be predicted. You can read more on the Aviator Game page.

BJ BJI's casino section includes live dealer games (baccarat, roulette, teen patti, andar bahar, dragon tiger), RNG slots from multiple providers, crash games including JetX and Spaceman, fishing games from JILI and Spade Gaming, and card games. The full library is accessible from the Online Casino page. New games are added regularly.

BJ BJI covers cricket (PSL, international T20s, ODIs, Tests), football, tennis, kabaddi, and several other sports. Cricket gets the deepest coverage — ball-by-ball live betting, player performance markets, and match specials. Betting odds and available markets are updated in real time. Visit the Betting Odds page for current fixtures and prices.

BJ BJI's crash games including Aviator use a provably fair system — every round has a verifiable seed that you can check after the game to confirm the result was determined before the round started. Slot games use certified Random Number Generators from their respective providers. Live casino games are streamed from regulated studios. If you have a question about the fairness of a specific game round, contact support with the round or game ID.

Minimum bets vary by game. Aviator and crash games typically start from Rs 10 per round. Slot games vary between Rs 5 and Rs 50 per spin depending on the game's denomination. Sports bets start from Rs 100. Live casino table minimums range from Rs 50 to Rs 500 depending on the table. All minimums are displayed inside each game before you place your bet.

BJ BJI's system records all bet states server-side. If you disconnect mid-round, the game continues on the server. When you reconnect, you'll see the result. For Aviator, if you disconnected before cashing out and the plane hadn't flown away, your auto cash-out (if set) would have triggered. If you believe a disconnection resulted in an incorrect outcome, contact support with the game round ID.

Fishing games are arcade-style shooting games where you aim at fish and sea creatures that move across the screen. Hitting a target pays out a PKR amount based on the creature's value multiplied by your stake. Different fish have different values, and bosses pay higher amounts but are harder to catch. BJ BJI offers fishing titles from JILI and Spade Gaming. See the full selection on the Fishing Games page.

BJ BJI uses 256-bit TLS encryption for all data in transit and stores personal information in encrypted databases. Your financial data (card numbers, wallet IDs) is handled by the respective payment processors — BJ BJI does not store raw card numbers. Your information is never sold to third parties. Full details are in the Privacy Policy.

Change your password immediately via the Forgot Password flow. Then email support@bjbji.im with "Unauthorised Access" in the subject line. The support team can review your login history (IPs and devices), freeze any pending withdrawals, and secure your account. Act fast — the sooner you report it, the better the outcome. Always use a unique password for BJ BJI that you don't use on any other platform.

Never. BJ BJI support staff will never ask you for your password — not by chat, SMS, email, or phone call. If you receive any communication claiming to be from BJ BJI and asking for your login credentials, do not respond. Report it to support@bjbji.im immediately. BJ BJI may ask you to verify your identity by confirming details like your registered mobile or CNIC last digits — but never your password.

From your BJ BJI account dashboard, go to Security Settings and select "Log out all active sessions". This immediately invalidates all existing login sessions across every device. You'll need to log back in on your current device after doing this. If you're locked out of your account and can't access settings, email support to force a session reset.

BJ BJI uses OTP-based verification for new device logins by default — when you sign in from a new browser or device, a code is sent to your registered mobile. For additional security, you can opt for OTP confirmation on every login from your Security Settings. Contact support if you'd like help configuring your security preferences.

Contact BJ BJI support via email at support@bjbji.im and request a daily, weekly, or monthly deposit limit. Specify the maximum amount in PKR. The limit takes effect immediately. Limit reductions are instant. Increases require a 24-hour cooling-off period before taking effect — this is intentional to protect against impulsive decisions.

Self-exclusion permanently closes your BJ BJI account for a chosen period — 6 months, 1 year, or permanently. During self-exclusion, you cannot log in, deposit, or play. Your balance is returned to your registered payment method. To apply, email support@bjbji.im with the subject "Self-Exclusion Request" and the period you want. It takes effect within minutes and cannot be reversed during the chosen period.

Yes. BJ BJI offers cooling-off periods of 24 hours, 7 days, or 30 days. During a cooling-off your account is suspended — you can't log in, deposit, or bet. Your balance is preserved. Contact support to activate a cooling-off period. It takes effect immediately and cannot be reversed during the period.

BJ BJI's support team is trained to handle wellbeing conversations without judgment. Email support@bjbji.im at any time — explain that you're concerned about your gaming and the team will help you understand the available options: limits, cooling-off, or self-exclusion. You'll never be pressured to continue playing. Full information is on the Responsible Gaming page.

Keep your BJ BJI account logged out when you're not using it and enable screen lock on your device. Never share your password with household members. BJ BJI also recommends using parental control software on shared devices or family computers. If you share a device with young family members, logging out after every session is the single most effective step you can take.

The fastest way to reach BJ BJI support is by emailing support@bjbji.im. Include your username (not your password), a clear description of the issue, and any relevant reference numbers (transaction ID, game round ID). BJ BJI aims to respond within 2 hours during normal operation. For urgent matters like suspected unauthorised account access, state "URGENT" in the subject line.

BJ BJI support operates 24 hours a day, 7 days a week, 365 days a year — including Pakistani public holidays. Response times are typically faster during Pakistan Standard Time business hours (9am–10pm PST) and may be slightly longer in the early hours of the morning, though still within 2 hours for standard queries.

Email support@bjbji.im with the subject "Formal Complaint" and include all relevant details — your username, the date and time of the issue, what happened, and what resolution you are requesting. BJ BJI will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days. If the complaint involves a financial dispute, include all transaction reference numbers.